(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the
quality of service provided to its clients. (3 marks)
(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the
quality of service provided to its clients. (3 marks)
(d) The following performance measures which could be used to assess the quality of service provided to its clients:– The reliability of staff in keeping to scheduled appointment times with clients– The responsiveness of staff to client enquiries or reque
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