(b) Assess the likely strategic impact of the new customer delivery system on Supaserve’s activities and its ability
to differentiate itself from its competitors. (10 marks)
(b) Assess the likely strategic impact of the new customer delivery system on Supaserve’s activities and its ability
to differentiate itself from its competitors. (10 marks)
(b) Supaserve, through its electronic point of sale system (EPOS), is already likely to have useful information on the overallpatterns of buying behaviour in terms of products bought frequently, peak periods, etc. It is less likely to have detailedinforma
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