Note: requirement (a) includes 4 professional marks.
A central feature of the performance measurement system at TSC is the widespread use of league tables that display
each depot’s performance relative to one another.
Required:
(b) Evaluate the potential benefits and problems associated with the use of ‘league tables’ as a means of
measuring performance. (6 marks)
(b) A central feature of many performance measurement systems is the widespread use of league tables that display eachbusiness unit’s performance relative to one another. In the case of service organisations such as TSC the use of league tablesemphasises
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